5/11/2023 0 Comments Royal opera house contact usIn addition, people can also buy tickets via mobile phone and at the counter, and ROH needs to ensure they don’t sell the same ticket twice. Patrons who are familiar with the booking system quickly book multiple seats to various performances to reserve seats close to friends, and then cancel some of them at their leisure at checkout. During the process, customers enter the website and hit “refresh” multiple times, attempting to be the first to secure seats. Sales days begin at 9 AM, with a rapid traffic spike of around 3,000 concurrent users. Tickets are available in a staggered fashion – patrons and senior members gain early access to the best seats and later on tickets go out on sale to the general public and to people who traveled to London to see performances. During these four booking periods, ROH wants to put the next tranche of performances on sale approximately every three weeks. The ROH presents new productions each season. The Royal Opera House needs to ensure smooth and efficient sales processes through massive traffic spikes, heavy loads in front and backend, and unique and complex user scenarios.
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